Customer care · AndBloom
We're here to help
At AndBloom, we want your experience with our webshop to be as smooth and beautiful as possible. Whether you’re looking for quick support or more personal assistance, this is the right place to start.
Get in touch
Ways to reach us
Choose whatever feels easiest. Whichever way you get in touch, we'll take good care of you.
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Email
shop@andbloom.comFor orders, returns and anything in between.
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Live support hours
Monday to Friday, 9:00 to 17:00
Our AI is available 24/7 for quick answers, and our human team steps in during these hours.
Central European Time (Amsterdam).
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Studio
AndBloom BV
Prins Hendrikstraat 99
2405 AH Alphen aan den Rijn
The NetherlandsWe ship with love to women all over the world.
Quick answers
Perhaps we've already answered it
The questions we hear most often. Can't find yours? Just send us a message.
As soon as your order leaves us, you'll receive an email with a tracking link so you can follow it all the way to your door. Haven't received it? Check your spam folder, or send us your order number to shop@andbloom.com and we'll look into it right away.
While we don't offer direct exchanges, you are welcome to return eligible items through our portal here. To qualify for a return, items must be unworn, in their original condition, and complete with all tags and packaging. Please note that lipsticks and earrings cannot be returned for hygiene reasons.
The fastest way is via our live chat on the website. You can also use the contact form on this page or email us directly at shop@andbloom.com. We aim to reply within 24–72 hours.
We prepare orders quickly, so please contact us as soon as possible on shop@andbloom.com. If your order hasn't been shipped yet, we'll do everything we can to change it for you.
Avoid contact with water, perfume, lotions and chemicals. Remove before showering, swimming, exercising or sleeping. Store in a dry place and clean with a soft, dry cloth.
