Contact Us
Nous sommes là pour aider
Chez AndBloom, nous voulons que votre expérience avec notre boutique en ligne soit aussi fluide et agréable que possible. Que vous cherchiez un support rapide ou une assistance plus personnalisée, c’est le bon endroit pour commencer.
Réponses rapides à tout moment
La plupart des questions peuvent être répondues instantanément grâce à notre FAQ ou notre chatbot disponible 24h/24 et 7j/7. Ces outils couvrent des sujets tels que :
Vérification de l'état de votre commande
Trouver les bons conseils de taille
Comprendre notre processus de retour
Méthodes d'expédition et délais de livraison
Besoin de plus de soutien ?
Si vous avez encore besoin d'aide après avoir consulté notre FAQ et notre chatbot, notre équipe d'assistance est heureuse de vous aider davantage. Commencez une conversation pour une réponse rapide, et nous veillerons à ce que votre question reçoive l'attention qu'elle mérite.
FAQ
Yes. Name The Label ships worldwide. Shipping times and cost vary based on location, and international customers can expect reliable service and delivery options.
You can stay updated by subscribing to the Name the Label newsletter or following the brand on social media. Ainslie regularly shares new collections, events, and behind-the-scenes insights into the design process.
Yes, you can return your order within 14 days, as long as the item is unworn and in good condition.
If the size you want is available, we can exchange as soon as we receive your return. If not, you will get the purchase amount back.
Check your spam folder. Is your email address incorrect? Use our order assistance function to correct it.
As long as your order has not yet been shipped, we can adjust this. Use the help function in the shop for this.
Let us know immediately via the help function. We can then adjust it before shipping.
Some items return for returns or small restocks. Use the ‘keep me informed’ function or follow us on Instagram.
We work with European sizes (also known as German sizes), such as 34, 36, 38,
40, 42 and 44. These are listed with each item, together with a size chart.
EU 34 = XS, EU 36 = S, EU 38 = M, EU 40 = M/L, EU 42 = L, EU 44 = XL. Please note: fit may vary per item, always check the size chart.
Our size charts also show US, UK and universal sizes such as S/M/L, plus measurements in cm and inches. This way you can determine your size worldwide.
Use a linen measuring tape and measure your chest, waist and hips. Compare your measurements with the size chart on the product page.
Choose the larger size for a looser fit, or the smaller for a fitted look. Each product page contains fit advice.
Yes, we will help you step by step in choosing the right size via the size advice function in the shop.
On our size chart page you will find an overview of EU, US, UK sizes and the corresponding centimeters and inches for chest, waist and hip circumference.
Yes. All payments are made via a secure SSL connection with trusted partners such as iDEAL, credit card and PayPal.
Yes, you can add a note during checkout. We provide neat packaging.
Yes, we are open to collaborations that align with our vision. Use the collaboration form on the website.
AndBloom is a platform and webshop founded by Denise Boomkens, which celebrates the beauty of women 40+.
Denise is a photographer, former model and founder of AndBloom.
On Instagram via @andbloom. Here we share updates, style inspiration and community stories.
Business Information
AndBloom BV
Prins Hendrikstraat 99
2405 AH Alphen aan den Rijn
The Netherlands
For press inquiries, please mail, shop@andbloom.amsterdam
FAQ
The fastest way is via our live chat on the website. You can also use the contact form on this page. We aim to reply within 24–72 hours.
Yes, Name the Label ships worldwide. Shipping times and costs vary based on location, and international customers can expect reliable service and delivery options.
We handle all support via our chat and contact form, so we can respond quickly and track your request. For press inquiries only, please mail, shop@andbloom.amsterdam.
You can return your order within 14 days of receipt, provided the items are unused, unworn, unwashed, and in original packaging with all labels attached. Excluded from returns are sale items, opened cosmetics, lingerie, swimwear, personalised items, and used beauty products. Books can only be returned if they are brand new, unread, and undamaged.
To start a return, please register it through our Return Policy page and follow the instructions. If you encounter any issues, our support team is available via chat.
You can track your order through the track & trace link provided in your shipping confirmation email. If you can’t find the email, or if tracking doesn’t update, contact us via chat for assistance.
